Frequently Asked Questions (FAQ)

Welcome to the Fleece Company Help Center. Here you’ll find answers to the most common questions about orders, shipping, returns, and our products.

1. How long does it take to process my order?

Orders are usually processed within 2–5 business days after payment confirmation. You will receive an email with tracking details once your order has shipped.

2. How long does shipping take?

Delivery times depend on your location:

• Domestic (within Europe): 7–15 business days
• International: 8–20 business days

During busy seasons or product launches, delivery may take slightly longer.

3. Do you offer free shipping?

Yes! We offer free shipping on all orders — no minimum purchase required. Every Fleece customer enjoys complimentary delivery worldwide.

4. Can I exchange or return a product?

Yes. You can request a return or exchange within 14 days of receiving your order, as long as the item is unused, with all tags and packaging intact. For more details, please visit our Return & Refund Policy.

5. What if I receive the wrong or damaged item?

If your product arrives defective or incorrect, please contact us immediately at support@fleece-company.com. We’ll arrange a replacement or refund as soon as possible.

6. How do I track my order?

After your order is shipped, you’ll receive an email containing your tracking number and a direct link to follow your package’s journey.

7. Do you ship internationally?

Yes, we deliver worldwide. International customers are responsible for any customs duties or import taxes applied by their country.

8. What payment methods are accepted?

We accept secure online payments through major credit cards, debit cards, and other trusted payment platforms available at checkout.

9. How can I contact Fleece?

For any questions or assistance, you can reach us through:

• Email: support@fleece-company.com
• Website: fleece-company.com